Returns and Refunds FAQ’s

What is your return policy? 

We accept returns within 14 days which means you have 14 days after receiving your item to request a return. To begin the return process please contact us at support@glowstonecandle.com.

If your return is accepted, we’ll send you a return shipping label via email and instructions on how to send your package back to us. Items sent back without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it may take several days for your bank to process and post the refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

What if my package arrived damaged?

We kindly ask that you inspect your order onced received and contact us immediately if the item is damaged or if you receive the wrong item and we will be sure to correct the issue immediately.